Phaetex Solutions Refund Policy
This refund policy explains how Phaetex Solutions handles payments, credits, and subscription cancellations for our products and services.
1. Scope
This policy covers all Phaetex Solutions software products. This policy covers all service credits.
2. Setup fees
The one-time e-commerce setup fee (from as low as Ksh 2,000, as quoted at signup) covers onboarding and configuration. Setup fees are generally non-refundable once work has begun. Contact support if you believe a billing error occurred.
3. Monthly subscriptions
Phaetex Solutions offers monthly subscriptions for software. All monthly subscription payments are non-refundable. You pay for the full month of access. We do not provide partial refunds for unused days within a billing cycle. You cancel your subscription to prevent future charges.
4. Product issues
We strive for quality software. Reach out to support@phaetex.com for issues with our products. Email our support team with your account details. Explain the technical problem in detail. Our team works to resolve your concern.
5. Modifications
Phaetex Solutions updates this refund policy. We post updates on this website. Your use of our services confirms your agreement to this policy.